Privacy Policy

Luminex AgentFlow ("AgentFlow", "we", "us") provides software that helps real estate professionals organize leads, respond to inquiries, and schedule appointments. This policy explains what information we collect and how we use it.

• Account information — name, email address, organization name and authentication details for the agents who use AgentFlow.
• Contact and lead information — names, phone numbers, email addresses, property interests and notes that an agent enters or that a consumer provides when contacting the agent.
• Message and call records — SMS messages sent to and from the agent's business number, message delivery status, timestamps, and call event records.
• Consent records — how and when consent to receive messages was obtained, and any opt-out requests.
• Usage data — basic technical logs needed to operate and secure the service.

• To deliver the service: organizing leads, storing conversations and scheduling appointments.
• To send and receive SMS messages on behalf of the agent through our messaging provider.
• To generate AI summaries and suggested replies from the agent's own workspace records.
• To honor opt-outs, maintain audit trails and meet legal obligations.
• To secure the service, prevent abuse and troubleshoot problems.

Messages are sent only to people who have provided consent to the agent, or who have messaged the agent's business number first. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for assistance.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Phone numbers are shared only with our messaging carrier and infrastructure providers strictly for the purpose of delivering the messages you requested.

We use a small number of vetted providers to run AgentFlow: cloud hosting and database infrastructure, Twilio for SMS delivery, and OpenAI for AI-assisted summaries and reply drafting. These providers process data only to perform services for us and are bound by contractual confidentiality and security obligations. We do not sell personal information.

We keep workspace records for as long as the account is active and for a reasonable period afterwards to satisfy legal, tax and audit requirements. Agents may delete individual lead records at any time, and may request deletion of an entire workspace.

Data is stored with encryption in transit and at rest. Access is restricted by per-organization isolation rules, so an agent can only reach records belonging to their own organization. API credentials are stored server-side and are never exposed to the browser.

• Reply STOP to any SMS to stop receiving messages from the agent's number.
• Request access to, correction of, or deletion of your personal information.
• Ask us how your information was obtained and who it was shared with.

Send requests to the contact address below and we will respond within a reasonable time.

AgentFlow is a business tool and is not directed to children under 16.

We may update this policy as the service evolves. Material changes will be reflected by the "Last updated" date at the top of this page.

Questions about this policy or your data: luminexstudioagency@gmail.com